Refund & Cancellation Policy
Last updated: August 8, 2026
This Refund & Cancellation Policy applies to all purchases of Feenix software licenses made through our website (feenix.metanetica.in) operated by Abhinav Yadav. Payments are processed securely through Razorpay.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with Feenix for any reason, you may request a full refund within 7 days of your purchase date.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 7 calendar days from the date of purchase.
- The license key has not been activated on more than one machine.
- You provide the original order ID, license key, and the email address used for purchase.
3. Non-Refundable Items
The following are not eligible for refund:
- Purchases made more than 7 days ago.
- Addon modules (WhatsApp, AI Smart) purchased separately after the initial license, unless requested within 7 days of the addon purchase.
- License renewals or extensions.
- Custom development or branding work.
4. How to Request a Refund
To request a refund, please contact us at:
Email: support@feenix.metanetica.in
Subject: Refund Request — [Your Order ID]
Include: Order ID, License Key, Reason for refund, Email used for purchase
5. Refund Processing
- Refund requests are reviewed within 2 business days.
- Approved refunds are processed through Razorpay to the original payment method.
- Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
- Once a refund is processed, the associated license key will be deactivated.
6. Cancellation Policy
Since Feenix is a one-time purchase (not a subscription), there is no recurring billing to cancel. However:
- Before activation: You may cancel and request a full refund at any time before activating the license key.
- After activation: Cancellation is treated as a refund request and is subject to the 7-day money-back guarantee terms above.
- Trial users: The 7-day free trial ends automatically. No payment is charged during the trial, so no cancellation is needed.
7. Partial Refunds
In certain cases, we may offer a partial refund at our discretion:
- If you are downgrading from a higher plan to a lower plan.
- If there is a technical issue that prevents the software from functioning on your system and we are unable to resolve it.
8. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior communication may result in the permanent deactivation of your license and may affect future purchases.
9. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
For any questions regarding refunds or cancellations: